The Hamilton County 9-1-1 Unified Emergency Communications District proudly provides emergency and administrative support for thousands of residents, visitors and first responders in Hamilton County, Tennessee.
MISSION STATEMENT
We shall provide excellence of service to help save lives, protect property and improve quality of life. We Promise To Help!
About the Hamilton County Emergency Communications District
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Our highly trained staff works to exceed community expectations in your critical time of need.
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Hamilton County 9-1-1 employs more than 130 telecommunicators who answer an average of 2,000 to 2,500 calls for service each day in Hamilton County.
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The District is governed by an 11-member Board of Directors. For information about Board Meetings, Click Here
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Using the latest technology, the District is the primary answering point for all emergency calls within Hamilton County, except Soddy-Daisy and Lookout Mountain.
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Telecommunicators also dispatch emergency responders for all public safety disciplines – law enforcement, fire and EMS – across 26 various agencies.
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Funding for the District’s 9-1-1 services come from telephone user fees as governed by the Tennessee Emergency Communications Board (TECB). Remaining funds are paid by partner emergency response agencies that contract with the District for dispatch services.
The District's Responsibilities
The District supports eight (8) primary 9-1-1 PSAPs in Hamilton County. Six (6) of these agencies also contract for dispatch services: the Sheriff's Office, Chattanooga Police Department, Collegedale Police Department, East Ridge Police Department, Red Bank Police Department, and Signal Mountain Police Department. Lookout Mountain Police Department and Soddy-Daisy Police Department retain their own 9-1-1 telecommunicators.
Along with dispatch services, the District provides and maintains all hardware and software for the county-wide, state-of-the-art Computer Aided Dispatch (CAD) system, which includes GIS Mapping and Automatic Vehicle Location (AVL) technology. In addition, it maintains the CAD Geographical Information System (GIS).
The 25,000 SF 9-1-1 Center at 3404 Amnicola Highway accommodates the latest technology available to 9-1-1 telecommunicators.
For questions about your 9-1-1 service in Hamilton County, please visit our FAQ page.
Schedule a tour of the 9-1-1 Center here.
Introducing CueHit
The Hamilton County 9-1-1 Center is initiating a text communications program for non-life threatening calls, to maintain communications between callers and 9‑1‑1 call-takers during and after the call. Learn more in this video.
News & Updates
9-1-1 Tips
- Is a person hurt or in danger? Do you need the Police, Fire or Ambulance? If so dial 9-1-1!
- Know the location of your emergency!
- If you call 9-1-1, even by mistake, stay on the line!
- Answering the dispatcher's questions will prepare responders to help you!